Support
How can we help?
Questions, bugs, feature requests — email hello@brandnamechanges.com and a member of the team will reply, usually within 1–2 working days.
How do I create an account / sign in?
Open Cadence and choose Sign in with Apple, Continue with Google, or email + password. Once you've signed in on a device, Cadence keeps you signed in — you won't see the sign-in screen again unless you sign out.
Does Cadence work offline?
The core writing, rhyme and recording tools work offline once any selected language resources are downloaded. Account, purchase and cloud-sync actions need a connection. When you are back online, eligible lyrics, structure and cover art sync automatically with Cadence Pro.
What syncs across devices — and what doesn't?
Lyrics, song structure, titles, BPM, folders/EPs, and cover art sync with Cadence Pro. Audio recordings stay on the device they were made on and are never uploaded.
How do I manage or cancel Cadence Pro?
Subscriptions are billed by your App Store or Google Play account. Manage or cancel them in that storefront's subscription settings. Cancelling stops future renewals; you keep Pro until the current paid period ends.
I forgot my password.
On the email sign-in screen, request a reset and follow the link sent to your email. If you signed up with Apple or Google, use that same button to sign back in. Still stuck? Email us.
How do I export or delete my data?
In Cadence, open Settings → Profile → Delete account and follow the confirmation steps. If you cannot access the app, use our account deletion guide or email hello@brandnamechanges.com. You can also request an export of your songs.
I found a bug or have a feature request.
Cadence users can use our private feedback form. For a bug, include your device model, operating-system version, Cadence build number and what happened immediately before the problem. You can also email hello@brandnamechanges.com.
Still need a hand? hello@brandnamechanges.com